This Yelp review came to my attention the other day -
Yelp Review
1.0 star rating 3/12/2014
There appears to be a 5 star company,
Roof Doctor and this company,
Roof DoctorS.
I am also a seller who's buyer chose to go with the "free" inspection. The guy that came out was very nice and seemed professional.
When he left he said everything looked good, typical of a tile roof. He said the tops of the eaves would need paint in the future, not now.
Then the report came back. Yes, you guessed it - 7 broken tiles, 6 unrepairable! Also under repairs: he stated "needs to install flashings to protect top edges where rake tiles end". This is exactly what he said would need to be touched up with paint "sometime in the future".
They also want $250 for a 2 year roof warranty. The top of their report says my roof has a 40 year remaining life!
These guys have a real racket going -- 1) Copy the name of a legit company. 2) Offer a free inspection that home buyers are going to go for 3) make up a bunch of fake charges that the seller is essentially forced to pay.
Needless to say, my roof is being re-inspected by a company my realtor is familiar with. It will be interesting to see how recently my tiles were broken.
Following from Adam Wilfley Owner at Roof Doctors
This Reviewer has compared our company "Roof Doctors" to another company named "Roof Doctor" who operates out of Stockton California. Our Company had its name "Roof Doctors" in 1987, and it is our belief and understanding that "Roof Doctor" out of Stockton formed his entity after 1987.
It is obvious that this Reviewer is ignorant of the many differences between the two companies
. Let me share a few - our company, Roof Doctors, has inspected over 50,000 roofs in Northern California (12 counties) in 3 1/2 years, we provide service within 24-48 hours, we provide FREE roof inspections, we have 8 full-time inspectors / estimators and 10 full-time repair crews, and we never turn customers away for any reason, regardless of how busy it may ever get.
Whereas, Roof Doctor, in Stockton, admits on his own website, that he inspects every single roof all by himself in 10 counties, he is involved in every single repair covering 10 counties, he charges up to $100 or more for his roof inspection, and that he has to turn customers away when it gets busy.
This Reviewer owes an explanation to all of the readers of this review as to how a company like Roof Doctor in Stockton is a "5-star company" when they are apparently understaffed, they inspect and repair a fraction of the roofs that we do, they rely on the roof inspection fee as a primary source of income, and they have to turn business away when it gets busy.
Really ?!?! Seriously ?!?! How is that a "5-star company" ? Please do explain to me and all of the readers of this review how that is possible ? We are waiting for your response ?
Following from Ron Williams of Roof Doctor
I can give you my response as to how we are a 5 star company.
When referring to a 5 star rating, customers rate the company based on quality, using the 1 through 5 star system as on
Yelp.
When excellent service is provided at a high enough ratio compared to the number of people served, mathematics determines the rating number to be 5 (or in your case enough poor service for 2.5).
So if only 1 customer is served and it is a 5 star rating, the company is rated 5 star – so you really can’t tell until a company gets 3 to 5 or so reviews but after that the system works very well.
It has nothing to do with how many thousands of customers were served, it is the quality of that service that is being rated. The public has determined this to be the most important and I happen to agree.
We are not understaffed. That is when you cannot perform the work you have taken on. Every business should be in control of how much work they want to do. Anyone can hire more people, it depends on your philosophy, I would never wish to serve that many customers in a year because I like it when they get good service.
And I don’t mean showing up and getting the deal closed. I mean giving them what is actually best for them.
You have taken it down now but you said before over 12,000 inpections per year ?) On a 5 day work week that’s 50 a day – hmmm Ok I guess I can see why you seem to have trouble with your ratings,
if you are serving as many as you say and still have a 2.5 rating…that is a TON of unhappy people!
I could never do that.
I noticed you have taken quite a lot of content off of your website that I pointed out…good it makes much more sense now since so much of it was BS.
Anyway, that is why we are a 5 star company – quality of service.
