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Sunday, July 31, 2011

Its Hard To Get Good Help (I guess?)


It's Hard to Get Good Help
I recently responded to request from  a customer who was complaining about some horrendous behavior by another contractor. In this particular case there are several legal issues pending.
To describe just one of the issues that the customer is having us look at, the contractor had replaced damaged shingles on the roof. Now even most homeowners know that the proper procedure is to pull the nails from the shingle above, remove the shingle below and slip a new one in then re nail. This contractor pulled out the old shingle without pulling any nails, cut the new ones short and shoved them in then drove nails right through the face of the new shingles leaving the nails and nail holes exposed and left the customers roof like that.
According to this local self proclaimed big time corporate roofing contractor, this work was done by one of his "field workers" who is "professional, qualified and experienced."

 Coincidently, several of his customers have received such terrible roof inspections that they called us for a second opinion. 
Actually, on 2 of them his highly trained, trustworthy professional inspectors inspected the wrong properties, so all of the information was wrong. One of the customers called us, and one called him to tell him that after first missing the original and second appointments, when they did show up they inspected the wrong house. When contacted by the customer he promptly scheduled a re-inspection for the following day then failed to show up again.
When he finally did issue a second report (the customer never could figure out when he actually came either time) he incorrectly identified the number of layers of roofing for the second time. (But hey, at least he is doing LOTS of them!) Since this determination is child's play for even an apprentice level roofer, I think I might tone down the bragging about the workers.
And secondly, how can you even make a single mistake with so little information on the report?
This same contractor publicly states that it doesn't matter how long you have had a contractor's license, but that what's most important is how many jobs and inspections you can do right now. (And now I believe
that he actually thinks that!)
Then goes on to suggest that if you have had your roof inspected by someone else, you should call him for a second opinion!
Wow.

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